I'm sorry to hear about your experience. It's obviously not the one that we would want, particularly at that time of year.
As I said, at no point did we or Aéro Mag run out of de-icing fluid. What does happen, though, as you're very familiar with.... You know that it's constant communication when de-icing is happening, and we did have a period where we had a combination of snow accumulation, ice and freezing rain—