Taylor Bachrach at the Transport, Infrastructure and Communities Committee

On January 12th, 2023. See this statement in context.

January 12th, 2023 / 11:30 a.m.

NDP

Taylor Bachrach NDP Skeena—Bulkley Valley, BC

Thank you, Mr. Chair.

I'll direct my next question to our witnesses from WestJet.

We received an email from a WestJet passenger who flew with you from Edmonton to Orlando. Their original flight on December 25 was cancelled. They received an email from WestJet saying that there was no option for the company to re-book them within the next 48 hours. They were then able to re-book their own ticket on the 29th on a WestJet flight. WestJet then refused to compensate them the difference in price; because they booked at the last minute, the flight on the 29th cost significantly more.

My first question is around the statement from WestJet that there was no option for the company to re-book them within 48 hours. Does that include on other carriers?

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