My next question is also on customer service.
In the case of airlines, when a company is unable to offer its clients a flight, a rule requires it to redirect the passenger to the next available flight leaving within the next 48 hours, no matter which airline, including competitors.
In the case of railways, I understand that a company is not able to send its client to a competitor's train, because there aren't 12,000 railway companies. However, there are still other types of transportation, such as transportation by bus or plane.
Have you considered offering alternative solutions to clients whose transportation was cancelled, so that they can reach their destinations?