Okay.
In our previous discussions, we've been focused on stranded passengers—people who were sleeping on couches in hotel lobbies in foreign countries—but in your testimony you raised the issue about baggage. That is one that I think has been overlooked.
Obviously the focus of the media and so on was more on the stranded people, but as you said, there have been TikTok videos and media reports of individuals who have been able to track their own bags because they have tracking devices in them. They have discovered that, quite frankly, there has been outrageous routing from Montreal to Toronto to warehouses to.... Even when the bags were found, it was determined that the private property of the individual had been, as you said, “donated”, in this case, by Air Canada.
Are there remedies in the APPR to punish the airline for that outrageous behaviour, or do people have to go to the courts, to small claims court and so on, to get back what they're entitled to?