Thank you, Mr. Chairman.
I want to express my sincere appreciation to all the witnesses who have come out today. I think what we're looking for here is to attach the how to the what. We all understand what the challenges were—maybe not as intimately as those who were experiencing it directly—but from the testimony we've heard throughout the past two meetings, we understand the what. I'm more interested in the how. How do we deal with these challenges? We've heard from the travel industry, such as airlines and rail, but more importantly I want to hear from you.
I want to remind those who are giving testimony that the testimony will be placed in the paper, and it will help us come forward with the how—namely, the recommendations that this committee will be presenting to the minister, with an expectation for his response to be appropriate and accordingly. With that, I'm going to get more into the weeds and get more granular in terms of my questioning, just as I did with the providers.
First, Mr. Lawford, do you think the airlines as well as the rail companies have been short-sighted in their approach to passenger rights?