With that good answer, which was, quite frankly, what I expected, at the same time, just to get a bit more granular in terms of the capacities.... That's what you were referring to in terms of the resiliency, the capacities and the lack thereof with respect to what could have been made available, whether it be from the capital side, the equipment side or the human resources side in terms of the individuals who were part of the response on behalf of their organizations.
My second question to you, Mr. Lawford, is this: Who should pay for the passenger rights system? Whether it be the costs borne by the CTA to investigate complaints, to offer mediation or arbitration services, or to adjudicate when mediation fails, who do you think should actually pay for those processes?