Thank you.
It feels like people who file complaints with the Canadian Transportation Agency go to war with the weapons the airlines give them, because the airlines have the information and they also give it out, which makes it very difficult for passengers. It seems they don't have what it takes to get justice.
If I'm not mistaken, I've heard people from CAA and Air Passenger Rights talk about how important it is that the burden of proof be reversed. Mr. Lawford, I'd like to know if you agree with that.