I note that you didn't answer the question about giving bonuses when there has been a tripling of wait times, with now 18 months to get an answer from the CTA.
You gave them $11 million in the last budget. The complaints backlog tripled. It's now 18 months to get a response. If giving $11 million in additional funds in the last budget resulted in that level of performance, why then would you now have added another $76 million in this budget? If more money would have solved the problem, would not the $11 million have made a dent instead of things getting so much worse, as they did over the last number of months?