Ms. Koutrakis, absolutely. I know that sometimes passengers are standing in an airport with what appears to be a clear sky, yet so many flights are being delayed. People are frustrated and wondering why these delays are being caused. Now, I don't want to defend all of these delays. Some of them may be because of labour shortages, but others are caused by bad weather situations in other regions, which have a cascading effect on the airport where they're at.
Delays have always been a part of the aviation sector because of weather or uncontrolled circumstances. What we at Transport Canada are trying to do is to make sure we reduce the number and causes of delays outside of weather—those that are within the control of the sector. One of the best ways to do this is to ensure that airlines are held accountable for the delays for which they are responsible and that we protect passengers' rights.