It's a very important question. Frankly, it's a difficult one to answer. I'd say we're still learning as an industry.
With regard to that event that you referenced, the $1.5 billion in losses, there were 100,000 claims that resulted, far more claims than came from Fort McMurray. There were 100,000 claims from a 20-minute event. We were overwhelmed. We simply don't have the appraisers. We don't keep that many people on standby to be able to deal with an event of that magnitude, and it's continued.
Postpandemic, the private sector across the board has been dealing with labour issues. How do we get staff and retain staff? It's frankly still an issue that we grapple with, especially when events happen in eastern Canada. Most of our adjusters are out in western Canada, because that's where the bulk of the events are. We've run into it. We do run into it. We run into it with the tornadoes that happened in Ottawa. We're still running into it in events across the country.
We're trying to do better. We're absolutely trying to do better. It's on our radar. CEOs talked about it at our last board meeting. We need to do better, but the scale of these events is a challenge for everyone.