I realize the ombudsman would only be one person, although he or she would obviously have an office, and they could handle anything. But if, for instance, there is a case where the VRAB is unable to come to a consensus, that is one example. The other thing, too, I would point out as far as the appeals are concerned is this. There are two or maybe three reasons why a person can get a pension. One, communication is a two-way street. Unfortunately, the veteran describes some military terms. I mentioned I lived in a hoochie. He thinks the VRAB people know what he's talking about; they don't. There's a bit of it on both sides. In some cases, the veteran doesn't go into enough detail, assuming that the person who's listening to his appeal knows what he's talking about.
I used to work for the Department of Employment and Immigration. I had a number of immigrants who would come to me. They wondered why they weren't getting their benefits. Somebody would respond in an official language, and they were still no wiser afterwards. This is a two-way street. These are the things, hopefully, that the ombudsman could pick up.