As Gord so aptly put it, in the case of doubt, fine. But who decides if it is, in fact, an element of doubt? What is a doubtful item of information to you may be considered gospel truth to me. It's a judgment call.
I would say that perhaps we should, as far as possible, use our regular appeal procedure; otherwise we'll have people going to the ombudsman at the first level, and he'll be absolutely swamped. I would think that the ombudsman should probably be a last resort. In other words, you don't have to go to the Supreme Court now if you're turned down at the third level.
In some cases it's a matter of trust. For instance, a lot of people don't trust the Bureau of Pensions Advocates. These are people who are supposed to present your case. But let's face it, they come from Charlottetown; they're paid by Veterans Affairs. A lot of veterans quite understandably don't have that much confidence in them.