To my knowledge, normally when they come to us they don't go to the courts afterward. We are really a last resort. We've gotten involved in cases where there were class action lawsuits. Then they come to us. We resolve it and there's no class action lawsuit.
A good example is an investigation we did in Ontario about special needs children, where the government was being sued for not supporting families with special needs children. It was a class-action lawsuit in which we got involved. So it doesn't preclude legal proceedings, but normally once we're involved it discourages proceedings before courts.
This is another advantage to having an ombudsman.