The ombudsman is not an advocate. The ombudsman is an independent, impartial body. So before the ombudsman takes a position on an issue, I have to be convinced that a decision, policy, or practice is unjust, unfair, or discriminatory. Once you've convinced yourself there is such a problem, then you become an advocate for getting it fixed. So you don't approach cases with an idea of giving the benefit of the doubt. You approach cases with a view to determining if there has been an administrative wrong you need to correct.
On November 1st, 2006. See this statement in context.