There are a number of veterans who are frustrated by the difficulty of obtaining a disability pension or award, or by their lack of success in winning a favourable decision through the Veterans Review and Appeal Board when they appealed the initial decision.
Do you see an ombudsman position as a way to streamline cases by setting a precedent? “Here's how we handled Mr. X's problem, and here's what was wrong. Here are 25 more that have exactly the same thing.” Bang--here's the answer every time.