Thank you very much for the presentation.
I have a couple of questions.
Earlier in the presentation you mentioned something about one of the significant roles and that it's imperative that there be a number or a spectrum. You said that once an offence is found or there's a problem, the ombudsman must have at its disposal a penalty or some type of recourse. What types of tools do you have at your disposal, and which ones have you exercised over the course of your experience?