I can't answer the question about ombudsmen. In fact, I can't answer the question about continental Europe.
But I do know that in the drafting--and I don't speak for VAC--of the new Veterans Charter there was considerable, if not ongoing, discussion regarding how they develop things in Australia. There's an exchange officer. One or more Australian officers are employed in senior positions within VAC here. Conversely, there are Canadians down there. They looked at New Zealand.
They certainly looked at the system in Britain, where, as you're probably aware, veterans affairs is under the defence department, which is mind-boggling, but that's the way they do it over there. That's their business. If that is the case, then if they do have an ombudsman--and I don't know that they do for sure--it would be one individual.
They certainly have a dialogue with the United States, remembering that there are 1,000 to 1,500 from Second World War ops who die every day in the United States. Their veterans association is massive compared to ours, and I don't know if they have an ombudsman. I can't answer the question.