I've found in the little experience I've had as a member of Parliament that about 80% of them just don't like the word “no”. There is a policy in place and they don't like to hear it, so they come into the office and try to get me to take up their cause. Twenty percent have fallen in the cracks or have an issue, or the policy doesn't make sense and it needs to be addressed.
I have a little bit of a follow-up to what Mr. Sweet had to say about the numbers here. When you review these 1,400 complaints, how often do you say no, there's a policy here and this is the policy? You said three or four times that you make recommendations as far as changing policy is concerned because it makes sense, but to how many people would you say “This is the policy and I can't help you”?