Mr. Chairman, there's an old expression that says that in a democratic society, if you have a police force, then who polices the police? So you always have to determine who's looking at who.
On page 4 of your book here...and this is where I get a bit concerned, because I'm always of the belief that the ombudsman--watchdog, oversight--is an independent analysis of concerns within a department, including its minister. But I've done enough collective bargaining agreements in my life to know that the word “shall” is something you want in a collective agreement when you want the company to do something, but it's not something you want in when the company wants you to do something.
It says here “the ombudsman shall investigate any matter referred to the ombudsman by written direction of the minister”. So if the minister writes you a note and says “I want you to investigate this”, you have no choice but to investigate it. Is that right?