It's very difficult to guess the amount of resources you may need. My main point would be that the ombudsman should have the tools and the necessary equipment, if you will, to get the department to get moving to assist, in this case the veteran, to re-create and remake those documents that are missing. I don't pretend to be a specialist in the area, but I know the legislation for Veterans Affairs is quite clear that whenever there is a doubt the benefit of the doubt should be given to the veteran. It seems to me in some cases what you can do is file an affidavit, a sworn declaration that this is what happened. If there was no contrary evidence, then the benefit of the doubt presumably calls for the veteran to be believed on the basis of the sworn declaration he has filed with the tribunal, for example.
On November 22nd, 2006. See this statement in context.