Mr. Chairman, we solve problems or complaints in an informal way. We are not the only ones to do this, I think that all ombudsmen and all citizen's protectors work in the same way. What I mean is that we emphasize efficiency in resolving issues.
For instance, someone might have a certain type of problem and decide to write a formal letter to someone, somewhere, asking him to look into the situation and give an answer in writing. Or this person might decide to make a telephone call for example, to the commander of a squadron or a military base to tell him that a certain soldier is having such and such a problem and ask him for a way to solve it. This is what we mean by "informal". It is our ability to intervene—and this is really important for an ombudsman and for those who work with him or her—at any level of the organization. This is our current situation. We can speak to General Hillier's office, the minister's office or the office of a commander of a base at Bagotville or anywhere else.