Thank you.
In part of your comments, I think you mentioned that the attitude was almost “thanks, but no thanks”, but we're the organization that can try to correct that message for you to Veterans Affairs.
We've talked about the ombudsman. That's why you're here to discuss this with us. We know the challenges vets and your organizations have had in trying to get their message across. We've heard some of that.
From our side of things, we always deal with confidence. That's how we get elected. We have to build confidence. We know that confidence is not necessarily there amongst the veterans that they're getting served in a proper or appropriate manner. We're trying to change that.
How important is this one item of an ombudsman in terms of putting it in place? How big is it in the eyes of the veterans to make sure they have confidence that we know what we're doing and that this is the right step? Is this a big thing for them?