It's a very big thing.
We know the serving members are used to having an ombudsman in the Canadian armed forces, which has been very successful.
Don't get me wrong, the VAC staff are doing wonderful work and the best they can on the front lines, but sometimes veterans are caught, because of policy and the bureaucratic structure of VAC. They have a place to turn to in DND, but veterans have nowhere to go. As I've said, soldiers will work within the chain of command to the best of their ability, but there's a breaking point where they need to go somewhere. They have nowhere to go, so they go to the media.
A veterans affairs ombudsman is very crucial because it will allow veterans to go to the ombudsman and present a case that may be a systemic issue, such as the relationship between SISIP and the new Veterans Charter. It's a systemic issue.
The ombudsman could then look at it, resolve the issue, and make the department more effective. It will help the veterans. Yes, it is crucial to the veterans.
Larry, do you have anything to add?