In Australia it's fairly clear in terms of what each agency is responsible for, so as far as I'm aware, there's very little issue with overlap. But you will note in terms of the structure of the ombudsman's office that the group that looks after defence also looks after veterans affairs. So in an organizational sense, like agencies are grouped under the relevant senior assistant ombudsman. But certainly in my experience, we haven't had any overlap or those sorts of problems. If a citizen is not getting a service from a particular agency, it's fairly clear that the agency has that responsibility, and it's fairly clear where the ombudsman needs to go to resolve that issue.
On December 4th, 2006. See this statement in context.