The first point to make is that when the government of the day set up the ombudsman back in 1977, the approach was that since Australia was a relatively small country, with a population today of 20 million—as against your 32 million—for economy of scale and efficiency reasons, they created a whole-of-government ombudsman to deal with the totality of the federal government.
Over the years successive governments have added additional responsibilities to the office of the ombudsman, and over the last couple of years he has assumed the specific roles of immigration ombudsman and postal industry ombudsman. So I think there was a staffing addition from 2004-05 through 2005-06 of 40-odd people to pick up those additional roles. As governments broaden the role—it hasn't been compressed, it's gotten broader—they add staff and resources to the office.