Certainly speaking as an Australian citizen, I'd say maybe the ombudsman's office hasn't had the public exposure that it may have had, in the sense that maybe more could be done to make citizens aware that there is that avenue of redress available.
In terms of how the government agencies deal directly with the ombudsman's office, there's a pretty good relationship and partnership and there's a sense that we're trying to get a common outcome for the citizen. I'm not sure whether this is the culture style of 30 years ago, but it's very much now about working together for a common outcome and not about worrying about somebody checking up on you. It's working together to improve the situation. That's probably the greatest advance we've seen over the 30 years.
In terms of the office and the legislation, I do understand that the ombudsman is reviewing the legislation. I would imagine that whatever recommendations come out of that review would be something that may be of interest to you. But that work is on full at the moment.