My sense is that, as I responded earlier, this is going to be a bit of the trick of trying to use the best professional judgment. If you look at Australia, though, I believe they established their ombudsman around the mid-1970s. My sense is that there's probably been some levelling off there.
The way that I would probably see this or the way that government programs normally work, whether they be an ombudsman or another service, is that when there's a new service there's usually a higher level of interest. Even if they're not real complaints, people are calling and saying, “I've heard there's an ombudsman, and I'm calling to find out how I go about making a complaint. Or do I even have something that you would be prepared to look at?”
So I think what we have to be prepared to do is make sure we have enough people to do not just investigations--or we could call them, as referred to earlier, forensic investigations--but also sufficient people to be able to say, “This is the office of the ombudsman. Can I help you?” Undoubtedly there will be an initial surge in interest, and I think it's very important that the ombudsman have sufficient resources to be able to respond to the surge that I believe will take place.