The widow believes that for whatever reason she's not getting the services that she anticipates. She goes to an ombudsman.
I stress the fact that the ombudsman should also be there for the families, not just the veteran but the spouse and so on. Also, Mr. Chairman, I say that as well because some veterans suffer pretty badly from PTSD. The last thing they can do is try to deal with the bureaucracy, either political or whatever, regarding...it takes this long to do this and that. They may not be able to cope with that because they're dealing with their own mental injury. They may get someone to speak on their behalf, usually a spouse or an older child. I think that person should have an opportunity to speak to an ombudsman on their behalf if the veteran is unable to deal with it themselves.