Gee, he's kind of mean today, isn't he?
Thank you very much for appearing.
There were a number of questions running through my mind, one of which was about it taking 24 weeks to get an answer, but you fairly well outlined the reason for the 24 weeks. I admit that's a grand improvement over what you said were the statistics before, but I still think it's a fairly lengthy amount of time.
What I really wanted to ask you...and I'm sorry, this might be a little bit difficult for you. We also touched a little bit on individual clients and how they're handled. One of your points in your presentation is that at the heart of the CCSA approach is a case plan that is built by highly trained staff, with the full involvement of both the client and the client's family. Could you please walk me through a make-believe scenario—and I'm sure you have all sorts of data at your fingertips—where Sergeant John Smith has been seriously wounded, he has now come to you, and his family is devastated by what's happened to him. What's the process? What do you do from step one through to completion, where he has something that's geared entirely to him and his family? How does it work?