Thank you, Mr. Chairman.
I want to go to Mr. Ferguson and his comments.
When you were talking about the service, you said your clients can expect to be treated with courtesy, equity, fairness, respect, and all that, and that's what it should be. You go to the part of the decision on the pension application, and it was brought up by my colleague Mrs. Hinton. Twenty-four weeks—that always sounds good, but that's six months. Why does it takes so long?