Well, they're included within the surveys that I've mentioned.
What we do, Mr. Stoffer, is when we get survey results, we look at the areas of weakness. We've been developing now for the past couple of rounds of these surveys a service improvement plan, where the survey results are discussed throughout the organization with the delivery areas across the country. People come up with their ideas for making changes to try to improve our level of service. So we have a very active, ongoing process of self-improvement, if you like, based on those findings that come out.
The survey itself is quite a rich treasure trove of data, because it's professionally developed. It's an independent company that does it. It isn't my organization that runs it; it's run at the corporate level. So we actually follow up and we use the survey results that we find there. That's why I think it's important to note that we have a process that really tries its best within the laws of Canada.
One of our responsibilities is obviously to ensure that we follow the legislation and regulations as prescribed by Parliament and other authorities. When we see areas that we think should be changed, we put our voice in front of them. We make those observations. And committees such as yours that have made major changes over the years have been a most valuable source of input.
I don't know if that answers your question.