That's a separate initiative that does evaluation. It's run, really, out of our central corporate planning operation. The client satisfaction survey that we referred to—the one that said 84%—is run out of our corporate planning shop. They use a tool called a common measurement tool, which was developed for government use a few years ago. It's a very stringent tool. They hire an outside firm to administer that survey. Much of it is done by telephone. It's a survey that has been used three times now by the department.
On December 11th, 2006. See this statement in context.