I have a case right now, and I don't want to give much detail, because obviously I want to respect the privacy of this specific case, but it's a veteran who is immobilized. Right now I'm getting good feedback that Veterans Affairs looks after our veterans well. But there's an interface with HRSDC's CPP that is not very smooth, and I'm wondering, have you heard this before? Again, if there's a bill of rights, going back to my off-the-shelf statement, this is going to mean that in every interface with DND, HRSDC—I'm not certain how many other departments you have—they have to live under that standard.
I don't want to see anybody else have a case such as this one, where because the wound means they can't sign a form, their services were delayed substantially and they were not understanding the nature of it.
I'm wondering, have you looked into this with all of the stakeholders that are going to have to deliver these services, in order to make sure that the transition is going to be as high a quality as the kind of feedback you're getting right now on your appraisals?