I certainly know what the department does; I can't speak for the VRAB process. That's something we could provide to you.
Within the department, when we're looking at an appeal or a review, the norm is the order in which it's received. However, when we receive a case where there's something quite pressing about it, whether it be the length of time that it's been in the system, the urgency of the intervention, or the circumstances of the individual, we have a mechanism whereby we elevate the priority of that particular claim or request and deal with it more expediently. That's the process within the department, though, not VRAB.