No, not really.
I find it rather challenging, and I certainly don't want to deny your statistics that 8.4 people out of 10 who contact DVA are completely satisfied. It's not what I get in my office. I'm not denying those statistics, but if you're including everyone who has a problem with DVA.... Because I could send you a few hundred files that we have of people who are completely dissatisfied with you. There are very few who would say they are. Now, I'm not getting the people calling me up saying great things. I'm just getting the people who have complaints, and there are an awful lot of them.
So I would think that if you included everyone who was cut off or denied a hearing because there were no medical records...in the forties, a guy standing next to a gunner who lost his hearing, and he's turned down; a woman trying to go for VIP services, but buddy didn't apply because he was too stubborn and too proud; or SISIP. I can give you a list of names of people, and I just can't see those people, 8.4 of them, saying that they're satisfied. They're not, because they're telling me differently.