Maybe I'll take 30 seconds and set it up for the committee.
The difficulty was in the remote parts of Canada, where they didn't have access to the department, as people in Winnipeg or Toronto had. In Lake Dryden, a community of 6,000 people, my dad had a hard time. The first nations and the Métis had a much harder time, through language difficulties, and so on. That's really where the problem started.