Evidence of meeting #29 for Veterans Affairs in the 39th Parliament, 1st Session. (The original version is on Parliament’s site, as are the minutes.) The winning word was psychological.

A recording is available from Parliament.

On the agenda

MPs speaking

Also speaking

Robert Belzile  As an Individual

9:05 a.m.

Liberal

The Vice-Chair Liberal Brent St. Denis

Bonjour, tout le monde. Good morning, everyone.

Our chair is away. Rob had asked Peter Stoffer to step in, but Peter can't make it. If he shows up, he can gladly take my place.

Good morning, Dr. Belzile. Thank you very much for your presence today as we continue our study of the veterans independence program and the health care review.

If there's time at the end, colleagues, we'll just need that short time for a committee budget question.

With no further ado, we'll invite Dr. Belzile to make a presentation. I'm sure the clerk has talked to you about the time of your presentations.

9:05 a.m.

Dr. Robert Belzile As an Individual

Yes, 10 minutes.

9:05 a.m.

Liberal

The Vice-Chair Liberal Brent St. Denis

Yes, it's 10 minutes, give or take. Thank you.

Please proceed.

9:05 a.m.

As an Individual

Dr. Robert Belzile

I will be making my presentation in French, but I am prepared to answer your questions in English.

I would first like to thank the Committee for inviting me. I am here as an occupational physician. I would like to describe what such a physician does as part of a medical surveillance program for members of the Canadian Forces.

I have 30 years experience in occupational medicine. As regards post-traumatic stress disorder, the issue being discussed today, I have five years of experience with the RCMP dealing with policy as Chief Medical Officer for the Central Region or Headquarters.

One of my responsibilities relates to international peacekeeping police deployment. Thus far, the RCMP has deployed approximately 2,000 of its members to those countries where the Canadian Forces have deployed their own members. As Regional Physician with the Outaouais Branch of the CSST, or Commission de la santé et de la sécurité du travail, I am responsible for determining the eligibility of people with psychological injuries. Two percent of all work-related injuries in Quebec involve psychological injuries, including post-traumatic stress disorder.

This morning, I would like to begin by explaining what a medical or health surveillance program is, what it means, and what it can offer in terms of managing or getting a better understanding of post-traumatic stress.

Before setting up a program, it's important to know what you're doing. What you want to do is assess risks. Is it possible to assess the risks a soldier will be exposed to, because you can never know what exactly will happen to him specifically, since he is working in an operational setting? I will come back to this point later.

Then there is the question of eligibility. How does one go about recognizing and assessing someone who is coping with psychological problems? Who does that? Is it the military physician or the civilian physician? Where does the member in distress go to have his program assessed? Once it has been determined that he has post-traumatic stress disorder, what should be done? Should he be considered a dysfunctional member and therefore eligible for a lifetime pension? Should he be rehabilitated? What can he do within society? We don't have answers to all those questions, but through a specific program, we are able to find out where we're going.

Training in occupational health provides a way of assessing the risks. With any job, risks are manageable. For example, in terms of chemical-related risks, we know that members of the Canadian Forces are exposed to lead and thus we can do a blood test to ascertain whether the lead level is high.

In terms of physical risks, because members are exposed to noise, we can also do audiograms to determine whether they have hearing loss. That allows us to manage their health problem, if they have one, and to determine whether they should be compensated or not.

There are also ergonomic-related risks. It always brings a smile to my face when I hear on television that the Forces have bought this or that piece of equipment. But, is that equipment ergonomic? Can a soldier sit comfortably for six to twelve hours? I have travelled a few times in a tank, and I can assure you that they were not the best trips I've ever had to make. So, it is important to assess the ergonomic component as well.

There are also biological risks. I am referring here to wars in which viruses, anthrax, and so on are used. There are ways of managing that.

Finally, this morning's discussion deals with psychosocial risks, the famous post-traumatic stress disorder, depression and anxiety.

How does one go about assessing the risks? Well, you need to visit the missions. You have to develop a scenario with respect to how the soldier will be deployed, whether it's to Afghanistan, Kosovo, or somewhere else.

You also have to look at the job description. A colonel who is responsible for communications does not play the same role as a major or a corporal who is in the battlefield. The risks he is exposed to are therefore different. The risk assessment depends on what the soldier is expected to do and the equipment he is given. If he is going to be given a small, uncovered jeep, is not going to be armed and will be asked to go into a troubled area, that is more stressful and unpleasant. That is what we call a risk.

In occupational medicine, there is a theory that may be idealistic, but it involves trying to reduce the risk to zero. Unfortunately, in police and military operations, it is impossible to reduce the risks to zero. There is not a zero risk when someone is on the battlefield or in the process of arresting someone.

However, there are ways of trying to bring that risk as close to zero as possible. There is the matter of the equipment that is provided. For example, for police officers, there is the bullet-proof vest or the type of gun. And the same applies to members of the military. The equipment, the vehicles, and those sorts of things are important. If I know that I am travelling in a safe vehicle, that can deflect bullets when they're fired, I will be more at ease. It will be less stressful.

Second, there needs to be appropriate training. This is often discussed. If I had never driven a tank but will have to do so in Afghanistan, it clearly is not like driving a vehicle here on Highway 148. There are differences. There are excellent training programs in place. Training is important.

Third, there is the matter of personal protection. All the types of equipment that may be provided—for example, walkie-talkies for communication purposes—become very important in this context. Finally, once you have given soldiers good equipment, have ensured they have receiving the proper training and that they have every possible type of equipment they need in terms of protection and communication, there is the medical surveillance program. Who should be entrusted with this responsibility? We all agree that in order to drive a tank, you have to have good eyesight. If you can't see anything, even though you may be a very good driver and have the best possible equipment, you won't get far. So, we agree that eyesight is something that has to be checked.

Now, in terms of psychological issues, it is not quite so clear. In other words, when you have to determine who is going to be asked to drive a tank and who is going to be sent to Afghanistan, you can determine a soldier's skill level or aptitude through physical exams. The military has quite a good program for assessing risks. Someone with high blood pressure and diabetes may become less vigilant and, if he can't eat lunch every day, his sugar level will drop and he could have serious problems. We all agree on that.

In terms of psychological assessment, personality-related tests have been validated to see how a person reacts to stress. In some organizations, that test has been used since 1998. So, we do have some experience with it. However, there is no test that provides infallible results that are accurate 100 per cent of the time. These tests were validated with a view to screening out people who can't work in a stressful environment or have a pre-existing condition that could get worse. If a person has already had psychological problems, he or she will not automatically be rejected, but it is necessary to determine how that person will react. Stress can either crush you or make you stronger. It's important to find out about someone's childhood experiences or exposure to abuse. We have to be careful here. I know my friends who work to defend human rights and I respect them. We are not trying to screen everybody out, but if there is a risk that the person's condition will deteriorate with catastrophic consequences, then I won't expose that person to that kind of outcome. Our medical knowledge in that area is increasingly extensive, and we know that if this kind of person has a problem, it won't work.

In terms of the eligibility of occupational injuries, people always thought that soldiers were guys in uniforms who carried weapons but didn't suffer from post-traumatic stress. However, scientific research increasingly shows that microtrauma, exposure to minor risks, the fear of death, catastrophic situations, a dead child, human remains, and so on can and do affect people. So, we have to deal with that. Often, where post-traumatic stress is concerned, if no screening has been done, the person will end up turning to alcohol, drugs and will ultimately have problems with the law. We try to identify that, because it is absolutely clear, as your witness told you on Tuesday, that when people become dysfunctional, they no longer know what is important and what isn't and they are completely at a loss. Often, certain signs will indicate to us that a person may be suffering from post-traumatic stress disorder. How many times in my career have I seen people being fired from their jobs who were sick. If they are sick, they need to receive medical care and afterwards, we'll see what needs to be done. That still happens quite often. We also know that soldiers, like police officers, are not in the habit of consulting a psychologist when things are not going well. The clinical signs of post-traumatic stress are not obvious.

There are experts out there who can diagnose post-traumatic stress disorder, like Ms. Brillon who was here on Tuesday, but they can't be found on every street corner. There are only a handful of them out there. And it's not easy to diagnose PTSD. Before making that diagnosis, there is a great deal of work to be done. All the different linkages have to be made. It's very difficult to do.

Furthermore, the less a person believes it the more difficult it becomes to diagnose it, and the symptoms get worse. Then they come along and ask us whether the individual is exaggerating his symptoms. When a guy goes to see a psychologist, he is starting to realize why he is dysfunctional. He is starting to understand that on a specific day, when he didn't have time to fire his gun, he was afraid to die in those five minutes, and after that he became dysfunctional. But the diagnosis is difficult to make. Yes, there are some physicians and some psychologists who can. Also, the greater the chances of confrontation, the more serious the symptoms will become, with all the complications that go along with that.

For a person to be deemed eligible, he or she must have suffered trauma. In the past, it was believed that simply seeing this kind of thing on television could cause trauma. Now it's the perception that matters. Legal changes have been made along those lines. In other words, based on medically defensible principles, the fact that someone experienced a fear of death and that there was decompensation when the event occurred could be enough. That's what counts.

In terms of soldiers seeing friends die on television, we have attempted to establish a principle. The soldiers must actually have witnessed the event. For example, it could involve someone who is part of a detachment and whose tank blew up on a mission. We have specific guidelines to follow in such cases. And the case law clearly allows us to set parameters.

It's rather strange to see what determines eligibility in cases involving post-traumatic stress disorder, for both police officers and soldiers. The rumour is that the first application is always rejected. And yet, if a soldier fractured his arm falling out of a tank, that isn't questioned. But that is not the case with post-traumatic stress, and that makes me somewhat uncomfortable. Indeed, if we determine, relying on our diagnosis, that there was trauma, it's easy enough to add it all up. But who actually does that?

The problem is that it is people internally who see the soldiers. That also applies to the RCMP. One may wonder whether their primary responsibility is to ensure that there are people to go on these missions or to ensure that dysfunctional people do not go on them. Three types of specialists are involved in the process. First, medical specialists are tasked with determining whether or not the person is eligible. Then, occupational medicine specialists develop a diagnosis. For example, we might say to an individual that his audiogram is not normal and that the results justify both his receiving a pension and a hearing aid. So, he will then be sent to see a specialist. It is our duty to do that, ethically speaking, as occupational physicians.

Once we have determined the nature of the illness and the compensation that is to be provided, that person needs to receive medical care. Civilians can be called on to provide that care. But the treatment has to be provided in an objective manner. If it's the same psychologist or psychiatrist providing the treatment, one may wonder how things will turn out. The there is the whole rehabilitation process. That means supporting not only the individual, but his family as well. In terms of disability, we don't have any direct statistics. On average, a post-traumatic stress disorder case lasts from two to seven years. In cases involving real trauma, the chances of an individual going back to work are said to be about 30 per cent. However, he can do something else. I will close on that.

Thank you.

9:15 a.m.

Liberal

The Vice-Chair Liberal Brent St. Denis

Thank you, Dr. Belzile. You didn't miss anything. I'm sure you'll have a good opportunity in responding to questions to bring anything else in that you'd like.

Colleagues, I'm going to start with either Rodger or....

9:15 a.m.

Liberal

Rodger Cuzner Liberal Cape Breton—Canso, NS

I don't think so.

As a matter of fact, I thought this was going to be about shedding more light on where we are with the health care review. So I'm caught a little short with your presentation today. I appreciate your presentation, but if my colleague has some information—

9:15 a.m.

An hon. member

I have to leave.

9:15 a.m.

Liberal

Rodger Cuzner Liberal Cape Breton—Canso, NS

Oh, you have to take off. Okay.

9:15 a.m.

Liberal

The Vice-Chair Liberal Brent St. Denis

Okay, we'll go with Gilles.

Go ahead, please.

9:15 a.m.

Bloc

Gilles-A. Perron Bloc Rivière-des-Mille-Îles, QC

Thank you, ladies and gentlemen.

Mr. Chairman, does that mean I have 14 minutes?

9:15 a.m.

Liberal

The Vice-Chair Liberal Brent St. Denis

No, we will begin with a seven-minute round.

9:15 a.m.

Bloc

Gilles-A. Perron Bloc Rivière-des-Mille-Îles, QC

Fine. Thank you.

Thank you for accepting our invitation. It's possible that, quite by accident, I will address you as “tu” or “Robert” in the course of our conversation. Everybody sitting at this table knows that you're my physician and that you have treated me. However, what they don't know is that every time I go to see you, we spent five minutes talking about Gilles Perron and about half an hour talking about post-traumatic stress, something that I very much appreciate.

I want to adjust the table so that we can understand each other. Like most of the people here, I believe that PTSD is a reality. I am one of those who believes we need to save people who are suffering. We have to make them functional again. I am even more interested in what we can do to reduce cases of post-traumatic stress disorder to a minimum in future operations.

9:15 a.m.

As an Individual

Dr. Robert Belzile

That's a good question. Soldiers have a medical profile. We try to determine, for example, whether they have good eyesight—

9:20 a.m.

Bloc

Gilles-A. Perron Bloc Rivière-des-Mille-Îles, QC

Is it a medical and psychological profile?

9:20 a.m.

As an Individual

Dr. Robert Belzile

From what I can see, they don't do a psychological profile. However, when the RCMP deployed its 2,000 members, it did do a psychological profile of them. We did a psychological assessment and post-trauma debriefing to get a clear understanding of how these people experience stress. That was useful because our numbers were ultimately equivalent to those for the regular police population. We made a presentation to this Committee with the Department of National Defence.

They would need to do a psychological assessment using personality and stress-reaction tests. Those tests are valid in 80 per cent of cases. The danger, however, is that they might not want to screen people out. As soon as a test reveals something abnormal, a psychological interview is arranged to confirm the validity of the information.

Unfortunately, in some cases, we have to refuse to deploy some soldiers on missions involving too high a stress level, such as in Afghanistan, for example. People that participate in those missions have to be able to react positively to stress. Also, we are looking for resilient personalities. This is not something hypothetical. Increasingly, we can glean information from psychological tests or through a post-trauma debriefing. In other words, everybody has experienced stress in the course of his or her life. The question is how people reacted to it. Did they react positively and become stronger, or did it crush them? These personalities do exist, and that is what is needed for these kinds of missions.

9:20 a.m.

Bloc

Gilles-A. Perron Bloc Rivière-des-Mille-Îles, QC

You are in a position to make a comparison between the RCMP and the Canadian Forces. To summarize, is it fair to say that we need psychologists with expertise in post-traumatic stress disorder to be part of the Canadian Forces' or RCMP's medical team and that they should be able to be deployed to the battlefield or the front?

9:20 a.m.

As an Individual

Dr. Robert Belzile

That would be a good idea.

In terms of our deployments, the medical team, which included a chief psychologist, a physician, and a security supervisor, would make annual visits to see all the soldiers. We also know that when these visits occur, soldiers have a tendency not to ask for a consultation. That is why we would ask a lot of questions about what had been done. This is what is called earlier intervention. It is not a debriefing, because there isn't any post-traumatic stress. We simply want to know what they're doing.

When a soldier tells us that when he was in Haiti, he was retained at a roadblock for two days, I believe him, because I saw that. It's important for the team to be on the ground. That gives it greater credibility at the debriefing stage, because there is greater understanding.

Before going to Africa, I was told that I wouldn't believe what the guys told me, but when I got there, I did believe them. I know that our soldiers do have access to a medical service, but it is basically for first aid. We call that risk recognition and auditing the activity.

So, when I go to Haiti to see my 100 members, they are given first aid kits and I check to see whether they were able to see a psychologist, whether they used their medication for diarrhea, whether they had the flu, because there is pollution, and so on. We attempt to accurately identify all potential risks. We also verify whether incidents occurred that could shed light on stress-related issues they were unable to perceive.

Let's take a specific example. A Canadian police officer could be told to go up a mountain to arrest someone. When you arrest someone, they're not happy about it. If you don't arrest that person, you're going to have problems, but if you do arrest him, you're going to have even more problems. And then you have to make the two-hour trip back down the mountain without knowing what is going to happen.

So, that police officer experiences stress. Will he crack or won't he? I don't know. As far as military personnel is concerned, there is what we see on television, but it can be somewhat cosmetic. Sometimes we were supposed to leave at 7 in the morning, but we actually left at noon.

I think it is always important for a neutral, professional team to visit people in the field to assess the risks and get a better understanding of what people are likely to experience when they get back home.

9:25 a.m.

Bloc

Gilles-A. Perron Bloc Rivière-des-Mille-Îles, QC

Dr. Belzile, I understood you to say in your presentation that you are uncomfortable with the fact that some veterans or RCMP members have trouble securing recognition of their post-traumatic stress, particularly by medical staff assigned to veterans.

Do you believe that this is due to the inability of those assigned to handle these files, whether they're public servants or somebody else, to recognize certain health problems, including post-traumatic stress disorder? If that is the case, do you believe it would be a good idea for qualified staff, such as yourself or Ms. Brillon, who came to meet with us, to brief public servants who are responsible for assessing veterans' applications?

9:25 a.m.

Liberal

The Vice-Chair Liberal Brent St. Denis

Thank you, Gilles.

We can come back to you later.

Dr. Belzile, you can respond.

9:25 a.m.

As an Individual

Dr. Robert Belzile

Yes, absolutely. We don't want these cases to end up in confrontation. There are established facts. Certain things make me feel uneasy. I can talk about the RCMP. In stress-related cases, they tell us we shouldn't talk about it. But that is not the way we do things. As occupational physicians, when it is determined that an individual is suffering from post-traumatic stress disorder and that means he is eligible for compensation, we consider him to be eligible and we pass on the file. From that point on, I am unaware of what the process is.

Of course, the actual officers are responsible for evaluating the cases. I believe you were given a good historical overview of PTSD last Tuesday. The case law as well as medical knowledge in that area are advancing every day. It is essential that officers base themselves on significant criteria. There are medical advisors. With us, cases are decided by our experts. It's not easy to question workers. Sometimes people are troubled by the questions because they're of a very personal nature. But we need to have the answers and all of it has to be validated by a physician.

Providing training to officers would indeed help them gain a better understanding of the phenomenon and facilitate the process. However, even if we provide better training to people, there will still be PTSD cases, because we cannot predict each and every situation. At the same time, if we are able to identify these cases and do some early intervention, people will not become totally incapacitated.

The problems associated with eligibility and case management mean that people are constantly fighting for their rights. We don't know what to do with them anymore. I, personally, prefer to ask an individual suffering from post-traumatic stress disorder what he intends to do. Yes, we will give him a pension, but I ask him if he can work. That individual has to declare himself to be disabled because no one believes him. His wife doesn't believe him because PTSD means he doesn't like anyone anymore and doesn't react to anything. His children probably think he is crazy and that he is a lost cause. We have to look at those issues.

9:25 a.m.

Liberal

Le vice-président Liberal Brent St. Denis

Thank you, Dr. Belzile.

Ms. Hinton, please.

9:25 a.m.

Conservative

Betty Hinton Conservative Kamloops—Thompson—Cariboo, BC

Welcome, Dr. Belzile.

I'll start with a couple of observations. I listened very carefully to what you had to say, and I found it very interesting. I'm certain you would agree with me that those people who decide to go into the police force or the fire department or the military understand that there's going to be a lot of trauma involved in their jobs. Our job here is to actually try to support them after they have done their duty.

One of the other difficult things for Veterans Affairs personnel, I would imagine, is that we don't get the case from the very beginning, because it's cross-jurisdictional. The defence department would be in a position to see this person coming out of service at the early stage, and it wouldn't come to Veterans Affairs for a time afterwards.

Having said that, what I'd like to know from you is the same question I asked the last witness. How do you think Veterans Affairs Canada can contribute to changing the negative stereotype for veterans who suffer in silence from PTSD? How do we break that barrier, so that the men and women who are serving are more comfortable admitting they have a problem and seeking help, without feeling that they're weak or that there's something wrong with them or that they are inferior in some way, because they have witnessed something that has been too difficult for them to handle and they need that support? How do you think Veterans Affairs Canada can help in this regard?

9:30 a.m.

As an Individual

Dr. Robert Belzile

That's a good question.

Once you're back from a mission, you have a repatriation medical assessment. In the force I was in, the RCMP, we did psychological screening. The tests were done early, before deployment. If upon return there were some changes the member did not notice, we had an early intervention.

The second thing, as you know--and I don't know if it's the same thing for the military--is that all these extra psychological tests take a special psychologist, and unfortunately they charge a little extra. There are a lot of neuropsych tests, which are expensive. Of course, the bottom line is that they say they won't pay because you have to have your claim approved. I don't understand that. If I went to Afghanistan where I was exposed to a trauma, and the force doctor said I had stress, and then they said they wouldn't pay for psychological services until I had my claim approved, I have a problem with that.

That's what the RCMP do. They say they don't pay until you get your claim approved. So already it's confrontational in the sense that the guy has to fight, and that's where you get these horror stories: “They don't believe me. My case is delayed because I have to procrastinate, to elaborate on it.” That's where the barrier is. That was my experience in the five years I was around that.

With the WSIB in Ontario and the CSST in Quebec, if you have stress, they say, well, we may pay the psychological fees, because the more we know about you, the more we can rehabilitate you.

We've learned. We did the same thing 10 years ago: “No way. You're a police officer and you chose to be a police officer. We sent you to Regina for six months. You know what the hell...it's impossible.” Well, this doesn't work anymore. Early intervention and accepting the diagnosis breaks these barriers.

Those are the problems.

9:30 a.m.

Conservative

Betty Hinton Conservative Kamloops—Thompson—Cariboo, BC

We're in agreement on that. I think early diagnosis is extremely important.

I also believe, though, that there has been a fairly significant shift in giving the benefit of the doubt to a claimant. I'd like to see that expanded even further, so you don't have to go through this confrontation that you referred to and so there's recognition that there's something wrong with you.

We had a witness who was asked about people faking it. I'm sure there are always going to be people who try to do that. For the most part, I think people who are coming in for help are coming in because they have witnessed or participated in something that is psychologically very difficult for them.

In terms of the kinds of people we send to war zones or the kinds of people we have in the police force or the fire department, I hope I misunderstood a little of what you said. I wouldn't want to see everyone with sensitivities to human tragedy eliminated from serving in any of those capacities because they may be in danger of suffering from PTSD. I think those three services I just named require a lot of humanity to be able to execute the job properly. I wouldn't want people eliminated. I thought I heard you say something about screening them in advance and, if they have a soft heart, not putting them in there. I want to see people with soft hearts there.

What I want to do is to find a solution to support the person coming back from a mission, or the RCMP officer or the fireman. I want to see a support system to get them through this really rough part. I do not want to desensitize people who go into the service. I want them to be completely human. I want them to have a heart. I want them to care. But I want to support them when they come back.

Is there a balance we could come up with, or is there something that Veterans Affairs Canada could do to intervene and protect these people when they do suffer these kinds of traumas?

9:30 a.m.

As an Individual

Dr. Robert Belzile

Yes, and in fact it's up to the employer, the force and the RCMP, to select the right person. You wouldn't argue that to drive an emergency vehicle with a red light on top identifying you as a police officer, you can't see. So we don't argue about that.

Psychologically, in regard to pre-trauma, that's where we have to screen out people. Unfortunately, if I was abused physically and mentally and sexually as a young kid, obviously I am now dysfunctional; I will not react positively to stress. That is one pre-traumatic psychological profile. Unfortunately, if I put that person under any stress, they're going to crack.

As you know, we have a duty under the code of health and safety to put the right person in the right place, because if we, as the employer—the Canadian Forces or RCMP—put in a man who cannot tolerate stress and he gets sick, that's where we will get sued. Before there were all these Veterans Affairs pensions, the members used to sue us, and some are still doing that. We see some of them on TV who say, hey, you sent me there and you knew I couldn't go there.

So you have a responsibility in regards to health and safety to choose the right candidate with the appropriate psychological profile. Unfortunately, we have to screen out people, but that's the minimum. As I said, it's not because you're divorced or you're having problems with the custody of your kids that I won't send you. Sometimes they want to go there, as they think it will be a break and they'll make a lot of money, etc. No, no, I have to choose. I have a team of specialists or psychologists, and we take a decision. We even meet the wife to see how she's going to react. We're preparing for the return.

So this is not black and white; there's a grey zone. But it's feasible, if you have an agenda and a vision, to do it.