The board has exclusive jurisdiction to hear appeals or review decisions based on disability pensions. In my humble opinion, the ombudsman could not look into how the board looks at a given file or interfere with the board, any more than the minister can. We are an independent, quasi-judicial board.
Where the ombudsman could be useful to the board would be, for instance, in saying, “I've looked at your whole process, and you're taking too long to hear cases. I suggest you make the following corrections.” The ombudsman could assist us in looking at the overall picture and recommend some avenues for correction.
What.... I'm sorry?