With all due respect to Jim Jamieson's slight criticism of VAC—and I don't work for VAC either—that can be countered in part by the strengths of the OSISS program, because there are people who won't go near a VAC office, they won't go into the clinic on the base, but they will track down a peer because of word of mouth. If they need to go and talk to someone, it's the PSC.
Ms. Darte has indicated that the PSCs have their office within the district director's office. They don't necessarily meet their clients there, or peers. Some of them will, but others ask, “Do you want to meet here? If not, we'll go somewhere else. Do you want me to come to your home, or do you want to meet wherever?” And they'll get together outside the home. In other words, there's that conscious effort to make sure that people don't run into that wall, as Jim has rightfully said, coming through the door and there's a hesitation.
If you have an injury to your arm, it's going to get fixed. If you're going to walk into the doctor's office, first of all you have to admit that you have a problem. If you have a problem, then are you going to admit it to somebody else? That's the problem that Jim is indicating, because when you go into that office, you are defensive. “Am I going to talk to the doctor, or do I have to go and see a psychiatrist? I'm going to maybe talk to the padre or the minister, and so forth. Who am I going to talk to? My wife won't talk to me because I know she knows I've changed.” So there's that barrier to get around, going into the Veterans Affairs office.
Thank you very much. Did we answer the question, Ms. Hinton?