We have not been directly involved with Health Canada. The circles there show the partnership for this particular program. In this particular program, there is no eligibility requirement to come forward and access the services of OSISS. When families and children come forward to access service from our program—and we do get children coming forward on an individual basis—we try to plug them into whatever is available in their respective areas. So with families, yes, it is a challenge. We have to look, from the OSISS program, at what's available in the community, but also at what's available from DND and what is available from Veterans Affairs, because there certainly are programs there that are available.
For example, in Veterans Affairs, and also in DND, there is a 1-800 line, a counselling line. It's available 24/7. In the military it's called the Canadian Forces Member Assistance Program. In Veterans Affairs, it's called the Veterans Affairs Canada Assistance Service. Individuals can call that line at any time with any kind of problem, including psychological. There are other kinds of problems that come forward as well, but we'll focus on the psychological ones. Their costs will be covered by one department or the other, because the only question that's asked of the person who calls is, “Are you still in the military or are you out of the military?” That just directs the bill to the right department, whether it be DND or Veterans Affairs. They can receive up to eight sessions of counselling—family counselling, individual counselling, or child counselling. Hopefully through that program, the individuals will get counsellors in their locale. That is a starting point to getting them connected with individuals who are experts in their fields within their respective locales. So that's one thing that's offered.
And we do, through OSISS, make a number of referrals, or make people aware that the service is available.