Thank you, sir.
I'm just going to quickly get in here, and Ms. Guarnieri is next.
My guess is that there will be a slip of paper or whatever--kind of what Gilles was talking about--so that if a veteran walks into some place he's going to be dealing with, and if he gets somebody who isn't giving him good service, he can whip it out and say, “Hey, hold on right here”, and if they don't measure up and give him decent service, he'll probably make a complaint to the ombudsman, and it will come down the line.
Ms. Guarnieri.