No. My sense would be—and I'm just speaking about my personal observation here—that we should draft it with the idea that it can potentially, at some point, be brought into a court of law and be used to whip about the department or give guidance to the ombudsman with regard to how to proceed. For example, something that says that they received clear and easy-to-understand communications, in their official language, I think is actually a good thing, both legally and whatever, because it pressures government--whether legally or not legally--to have something that's understandable for people, and to put it into simple language. I think that's a good thing. Whether we make that legally enforceable or not, it's good as a general rule of thumb and it's good as a legal thing, as well.
Yes, sir.