Mr. Chairman, the ombudsman, or an officer like the ombudsman, is what you're looking for as an intermediary between the veteran and the bureaucracy. The scenario you describe, which I gather is not an unusual one, is one where simply the veteran has found himself or herself ineffective in bringing any response from the government. Let's not forget many of these veterans are simply not in a position...they are not here in Ottawa.
The Veterans Affairs department isn't situated here in Ottawa, is it, entirely?