When the veteran was in the army, he got in line, didn't he? When he gets to the ombudsman's office, you have to trust the discretion of the ombudsman to respond appropriately and to service veterans with respect. Mr. Cuzner, I thought you were going with the idea that maybe we have to be concerned about eccentric demands upon the ombudsman.
On March 29th, 2007. See this statement in context.