If I could, I'd finish it off.
What I was trying to get at was whether there should be what warrants another level of conditions or regulations or whatever, something that warrants a call to the ombudsman. Should we look at something after the statement, maybe at some type of piece that further fleshes out what's intended by each of the statements? When we say “an understandable period of time”, if it has been dealt with in such a period of time and we state that timeline, are we getting too detailed there?