As one of the things that came to mind, I go back to the idea of the work flowing. In terms of preparing an initiative, how do you help determine what that will be? When you're going to set up a department, how do you determine what is going to be needed in terms of the resources, the space, and all those other things? Do you go back in history, since we don't actually have an ombudsman?
In terms of the efficiency and how we're going to operate it, I'd like to have some comments. I know you're at this early stage of it, but obviously you know a lot more about it than we maybe do, and I wouldn't mind having some grasp of those initial thoughts.