If I might add, I would hope that some of those comments you referred to were comments made prior to the new Veterans Charter. I think there has certainly been, for certain categories of veterans, significant frustration that we didn't have the tools or the programs to meet their needs, particularly for the modern-day veteran. I would argue that some of what we may call the mistrust or some of the general unhappiness was a frustration that somebody was ill and needed service. Until we got the legislative authority, we weren't able to make the type of intervention that needed to be made for that particular individual.
On June 1st, 2006. See this statement in context.