It's quite interesting. We've been in contact with the six major veterans organizations and I've done bilaterals with five of the six organizations. I think there are a couple of messages, and they can speak for themselves, but certainly when I sit back and reflect, they're talking about, first of all, keeping it simple: keep it very simple, in common language; make sure veterans can actually understand what it is. They're saying it's a place to be able to pull together the service standards we have, the this and the that, and it's all in one place.
I can say that there's agreement on things such as that veterans should be treated with respect, there should be speed of service, and our communications should be simple and clear. Those are some of the key elements. There are other areas, obviously, of some disagreement, and that's what consultation is about in terms of being able to move forward.
I think most veterans organizations are of a view that it is a stepping stone to the ombudsman, and certainly it's seen that one of the roles of the ombudsman would be to uphold the bill of rights, as you suggested. The Veterans Charter was the start of a process; the bill of rights is another step; and the ombudsman is but another step on that journey.