In terms of the general way we would approach this, once there's a decision taken in consultation with the veterans organizations and government in terms of what the ombudsman will look like--what they will do, what their responsibilities will be--we have statisticians who, based on all of that, will help us work with our client caseload to get a general understanding of how many people are likely to come forward and what the workload is likely to be. People will be coming to the ombudsman; he'll need to have staff who can do the research. They'll be asking questions of the department, so we'll need to have staff who can answer the questions. Then you build it from the ground up, based on how much demand you think you'll have.
Keith, as ADM of corporate services, can tell you a bit more about how some of the actual calculations are done, if that's of interest.