That's an excellent question and a continuing challenge for us, as you can appreciate and have highlighted in your question.
We have a set-up across the country where we have 50 client service teams now that are established in localities that are designed to serve the vast majority of veterans.
In the instances where we have people living in rural areas, those client service teams are still responsible for the rural areas for which they provide services. Actually, we invest in our area counsellors to go out to visit those individuals in their communities.
We are also investing in what we call proactive screening. In other words, for the aging veterans who live at home, we attempt to call as many of those as we possibly can on an unsolicited basis each year to determine how they're doing in their home. If they're doing poorly, from the screening tool we have, that we use over the phone, we send a work item through our computer system directly to the line staff who live closest to them, and they go out to visit within a short period of time.
That system seems to work relatively well, but it doesn't solve completely the issue. We're continuing to look, for example, at provinces and others with innovative approaches, such as telehealth and those other mechanisms, which we are factoring in, by the way, into our veterans health services review, as elements we should consider in our policy development.